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Privacy Policy

Privacy Policy

This Privacy Policy explains how Alteration Atelier processes personal data when you use queenhammerbirdink.buzz, contact us, or request tailoring, alteration, remodelling, or upcycling services.

Terms of Service Contact
Use of information
Handled under this policy framework
User rights
Requests and access options are described below
Support channel
Contact
01 · Collection

Data We Collect

We may process identification and contact details, appointment and inquiry details, garment and project information, communication records, payment and collection details, and technical data such as device and usage information. For alteration and upcycling work, we may also process information you choose to provide about garment condition, fit preferences, materials, and design instructions.

The categories collected depend on whether a visitor makes an inquiry, books an appointment, or places a project request.
02 · Sources

How We Collect Data

We collect data from contact forms, email, phone calls, booking requests, fitting appointments, and other communications with us. We also receive information from website interactions and basic technical logs that support security, performance, and service administration.

Most information is provided directly by the user, while some technical data is generated automatically.
03 · Cookies

Cookie Categories

Cookies may include essential cookies that support site operation, preference cookies that remember settings, and analytics or performance cookies that help us understand how the site is used. Where required, non-essential cookies are used only in line with applicable consent rules.

We use only standard categories needed for operation, measurement, and preference handling.
04 · Controls

Cookie Controls

Where cookies or similar technologies are used, you may manage them through your browser settings. Disabling some cookies may affect site functionality, form handling, or preference storage.

Cookie preferences can usually be adjusted in the browser, and some cookies may be limited or blocked.
User Rights

Your Rights

Depending on your location and the applicable law, you may have rights relating to access, correction, deletion, restriction, objection, and portability of your personal data. Where processing is based on consent, you may withdraw that consent for future processing.

Available rights may be limited where retention, security, or legal duties require continued processing.
Requests

How to Make a Request

To exercise a privacy right, send a clear request using the contact details in this policy and describe the data or processing activity concerned. We will review the request and respond within the period required by applicable law.

We may need to verify identity before acting on a request.
Data Retention

Data Retention

We keep personal data only for as long as needed for the relevant inquiry, appointment, project, transaction, or legal requirement. When data is no longer needed, we delete it, anonymise it, or archive it where retention is still required.

Retention depends on the purpose of processing and any legal or accounting obligations that apply.
Policy Updates

Policy Changes

The current version of this policy applies from the date it is published on the website. If we make material changes, we will update the policy text and may provide additional notice where appropriate.

We may revise this policy to reflect legal, operational, or technical changes.
01 · Purpose

How We Use Data

We use personal data to respond to inquiries, arrange consultations and fittings, assess garments and project scope, prepare quotes, manage approvals, carry out alteration or remodelling work, handle collection and payment, maintain records, secure our systems, and comply with legal obligations.

Processing is limited to the operational needs of the website and the services requested.
02 · Sharing

Service Providers

We may share personal data with trusted service providers that support website hosting, communications, appointment handling, payment processing, record keeping, or other operational functions. These parties may process data only under instructions that are appropriate to their role.

Service providers receive only the information needed to perform their assigned functions.
03 · Legal basis

Legal Disclosures

We may disclose personal data where necessary to comply with legal obligations, respond to lawful requests, establish or defend legal claims, or protect the rights, safety, and security of our business, customers, or others.

Disclosure may be required for compliance, dispute handling, or protection of rights.

Contact Information

Email contact
[email protected]
Telephone
+386 31 048 056
Postal address
Kidričeva cesta 75, 4220 Škofja Loka
Privacy contact
Use the contact details below for privacy questions, rights requests, or policy-related correspondence.
Contact Page
GDPR
EU framework

GDPR Overview

Where the GDPR applies, we process personal data on a lawful basis such as consent, contract performance, legal obligation, or legitimate interests, depending on the context. We limit processing to what is necessary for the relevant purpose and apply appropriate safeguards.

If you are in the European Economic Area, the GDPR may apply to our processing of your personal data.

Reference framework
Regulation
General Data Protection Regulation (GDPR) - EUR-Lex
Supervisory Authority
Information Commissioner of the Republic of Slovenia
This section is intended for users whose data is protected by the GDPR.
Your data rights matter

GDPR Rights

Where applicable, you may have rights of access, rectification, erasure, restriction, objection, and data portability, as well as the right to withdraw consent where processing relies on consent. You may also have the right to lodge a complaint with a competent supervisory authority.

GDPR rights are considered case by case and may depend on the legal basis for processing.